Challenge
Phone lines overwhelmed with appointment requests and basic health questions.
web · agents · software
Nexus Portal
Nexus Health · 2024
Healthcare portal connecting patients with providers. Features online scheduling, video consultations, and an AI triage agent that routes patients to the right care level.
Solution
Self-service portal with agentic triage that handles 80% of intake questions and routes urgent cases immediately.
Result
Phone volume down 60%. Patient satisfaction scores increased to 4.8/5.
Next Project
Arcade Interactive →